F A Q’s
How far in advance should I book my event?
We recommend booking at least 2–4 weeks in advance to secure your date, especially for large, custom installations. For weddings or high-season events (graduations/holidays), booking even earlier is recommended. [1]
Do you deliver and set up?
Yes, all bookings include a professional delivery, setup, and teardown fee. For large installations, our team will come to your venue to create the display. Setup typically takes 1-3 hours depending on complexity. A dedicated, accessible installation time is required.
Booking and payment
To secure your date, a non-refundable retainer of 25-50% is necessary. The final payment must be made at least 14 days before the event date. Payments are required bi-weekly. Failure to communicate regarding payments will lead to event cancellation. No refunds will be issued. It is your responsibility to ensure your payment is completed. All events must be fully paid 2 weeks before the event date. If the balance is not settled by the deadline, your event will be subject to cancellation.
Liability
The client assumes full liability for any accidents or injuries once items are delivered. Items including frames, greenery, and neon signs remain the property of the company and must be returned in good condition. Any damages will be invoiced.
CANCELLATIONS
Cancellations are non-refundable, as materials are procured and scheduled in advance. For all confirmed bookings, the retainer fee and payments are non-refundable! If unforeseen circumstances arise, you may reschedule services for the next available date! You are permitted to reschedule only once.